EAZYFIXX – Terms & Conditions
1. General Agreement
By submitting a device for repair—whether in person or through shipping—the customer agrees to all terms and conditions listed below. These terms apply to diagnostics, repairs, parts installation, mail‑in services, and accessory sales.
2. Device Assessment & Diagnostics
– All devices undergo an initial inspection to determine the issue.
– Diagnostics may require opening the device, which can expose or worsen pre‑existing damage.
– EAZYFIXX is not responsible for issues caused by hidden or pre‑existing damage.
3. Data & Personal Information
– Customers are responsible for backing up their data before repair.
– EAZYFIXX is not liable for data loss, corruption, or privacy issues.
– Devices may be powered on for testing.
4. Repair Authorization
– The customer authorizes EAZYFIXX to perform repair work on their device.
– Repairs may void manufacturer warranties.
– Third‑party parts may be used unless OEM parts are specifically requested.
5. Parts & Quality
– Replacement parts may be new, refurbished, or aftermarket depending on availability and customer’s request.
– Part quality options will be explained before repair.
6. Warranty on Repairs
– All Repairs include a limited warranty covering defects in parts and labor.
– All workmanship defects must be informed to the business within 7 days.
Warranty does not cover:
– Physical damage after repair
– Liquid damage
– Cracked screens
– Software issues unrelated to the repair
– Tampering by the customer or another repair business
– Warranty periods vary by repair type (30–180 days).
– Warranty is void if the device is opened or serviced elsewhere after EAZYFIXX completes the repair.
7. Liquid Damage Disclaimer
– Liquid‑damaged devices have unpredictable outcomes.
– No warranty is provided on liquid‑damaged devices.
8. Payment Terms
– Payment is due upon completion of the repair.
– Deposits may be required for special‑order parts.
9. Turnaround Time
– Estimated repair times are not guaranteed.
– Delays may occur due to part availability or unforeseen issues.
10. Liability Limitations
– The business is not responsible for data loss, pre‑existing damage, or accessories left with the device.
– Maximum liability is limited to the cost of the repair service performed.
11. Unclaimed Devices
– Devices left unclaimed for 90 days will be considered abandoned.
– The business may recycle, resell, or dispose of abandoned devices.
12. Third‑Party Warranties
– Repairs may void manufacturer or carrier warranties.
– The customer accepts full responsibility for any warranty impact.
13. Software Services
– Software repairs are performed at the customer’s risk.
– No guarantee is provided for data recovery.
14. Customer Responsibility
– Customers must provide accurate information about the device.
– Customers must remove passcodes or provide access for testing.
Shipping & Mail‑In Repair Terms
15. Shipping to Us
– Customers are responsible for safely packaging their device when shipping it to the business.
– The business is not liable for damage that occurs during inbound shipping.
– Customers are encouraged to use a trackable and insured shipping method.
16. Condition Upon Arrival
– Devices are inspected upon arrival.
– If additional or undisclosed damage is found, the customer will be notified before repair continues.
– The business is not responsible for missing accessories, SIM cards, SD cards, or cases shipped with the device.
17. Return Shipping
– Return shipping fees may apply unless otherwise stated.
– Devices are shipped back using standard shipping unless the customer upgrades to expedited or insured shipping.
– Once the device is handed to the carrier, the business is not responsible for delays, loss, or damage during return transit.
18. Lost or Damaged Packages
– The business is not responsible for packages lost or damaged by the shipping carrier.
– Claims for lost or damaged packages must be filed directly with the carrier.
– If the customer declines shipping insurance, they assume full responsibility for any carrier‑related issues.
19. Shipping Insurance
– Customers may purchase shipping insurance for return shipments.
– Insurance covers only the declared value of the device.
– If insurance is declined, the customer accepts all risk.
20. Incorrect Shipping Information
– The business is not responsible for delays or lost packages due to incorrect shipping addresses provided by the customer.
– Additional fees may apply for reshipment.
21. International Shipping
– International customers are responsible for customs fees, taxes, and import duties.
– Delays caused by customs are outside the business’s control.